Shell Recognized for Excellence in Global Shared Services

June 20, 2011, Ashburn, VA —Brainware, Inc., the leading provider of intelligent data capture and enterprise search solutions, congratulates Royal Dutch Shell plc (LSE: RDSA, RDSB) on receiving the 2011 Award for Excellence in Improvement & Innovation (Europe) from the Shared Services & Outsourcing Network. This award reflects the culmination of a four-year Finance Functional Plan that saw the migration of 4,700 roles and 64% of the company’s financial operations to a shared services environment, with considerable gains in efficiency and internal operational controls. This initiative also yielded considerable wage arbitrage benefits and enabled the organization to quickly adjust amidst disruptive political developments in the Middle East.

Shell credits commitment to best practices and adherence to a robust migration methodology with delivering successful financial operations for its five shared service centers globally.

“Developing a Continuous Improvement program and capability is a critical element in achieving and sustaining Top Quartile performance for processes,” said George Connell, VP Strategy and Center Finance Lead.

“Consolidating the financial function across several continents, with the challenges of regulation and languages inherent to such an extraordinary customer base, Shell demonstrates the vast gains in efficiency, productivity and transparency offered by marrying a streamlined process to agile, cutting-edge automation technology,” said Carl Mergele, Chief Executive Officer at Brainware. “Combining best practices with applications that boost output to levels unachievable through manual routines alone makes for a potent boost to the bottom line, and we congratulate Shell on their success.”

Shell is a global group of energy and petrochemicals companies with 93,000 employees in more than 90 countries and territories. Providing transport fuel to about 10 million customers each day through its 44,000 service stations worldwide, Shell produces 3.3 million barrels of gas and per day, saw 2010 revenues of $368 billion and is headquartered in The Hague, The Netherlands.